frequently asked questions

Got a question? Check below for the answer.

Still have unanswered questions? Shoot me an email.

I already have a logo and company branding.


Great! Check out our list of print and digital collateral for an idea of what can be made for your company. There are lots of options available.




How long do designs take?


Depends on how much you need. A single item could take under a week to design and print. If you're looking for a large labour intensive booklet, menu, or trifold brochure those tend to take a little longer. For example, Hockey Team Merch packages are a quicker turnaround than say, a wedding or trade show package dur to the complexity of the design.




What makes your printing sustainable and eco-friendly?


When possible I use 100% recycled or FSC certified paper profucts. As far as printing on other materials, sometimes clients want items that can not be made to be compostable however I try to use carbon neutral shops when possible. Plus I'm always on the look out for alternative materials for my eco-concious clients. For example, I can get you promotional pencils that have a seed in them and can be planted!




Why do I need a designer? I can just make my own designs.


Sure, you can do your own plumbing too if you really wanted to try but hiring a plumber makes it easier for you to focus on what's really important, your own business. So you can quit watching those YouTube videos and leave it to the professionals to take care of you.




Can I do my own printing after you've completed the design?


Of course! If you have an existing contract with a printer or just prefer to handle if yourself, that's not a problem. I can package up print ready files for you, just let me know.




I want something that's not listed on your site.


There are pieces I've done before that were customized for that particular job but are not showcased on my site. I'm also open to new ideas and would love to help you out. Send me an email specifying what you're looking for and I can see if I can help, if not I may be able to recommend a few places that may be able to.




Do you do illustrations?


Yes I do! I do hand inked or digital art. Whether you want some custom art for a menu design, or newsletter, or even a portrait of your kid, I can do an array of subject material. If you are interested in something I can pull a few samples to show you.




How do I get my print collateral?


I will courier or mail this out to you, this is an extra fee. Otherwise if discussed before hand, you may want to pick this up directly from a print shop. However, I do like to see the printed order before delivering them to you for quality control. Full payment is required before delivery.




Can I get proofs?


Absoloutely! It would be awful to get 2000 booklets printed only to realize you don't like the paper choice. We want to fix that before we do the full print run. Once we have narrowed down the designs I can arrange proofing for some materials (certain printed items can not have physical proofs, only the digital designs I make for you). Courier for the proofs will be added to your total bill.




Why is printing not included in the pricing on your site?


There are so many factors that go into printing like size, quantity, material, add ons like metallic foil, spot uv, holes drilled, etc that each order ends up being a custom price. I will provide quotes upon request. Please fill out the Quote form found HERE.




Why is shipping not included in the prices?


This is an external service that varies by distance and number of items shipped.




How does payment work?


For design work over $500 there will be a 50% deposit. Payment via etransfer is preferrable, cheques are accepted. For all print collateral, it can be arranged for you to pickup and pay the printers directly yourself. If you'd prefer to have the printing couriered then the printing will have to be paid in full before shipping out.





Please allow up to 24hrs for an email response & confirmation. Turnaround time for a printing quote is based on the complexity of the order and response time from suppliers. Once final approval has been received and product has been sent to the printer, Kat B. Design can not be held accountable for incorrect information. Kat B. Design is not responsible for lost or stolen packages. All pricing excludes tax, licencing fees, stock imagery, photo editing, mailing, and courier fees. 

© 2020 Kat B. DESIGN